EXPERIENCEPLUS! TERMS & CONDITIONS
(Terms and Conditions for our TourzPlus partners vary by operator. Contact us for specific information regarding payments, cancellations, and transfer policies.)
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RESERVATIONS & PAYMENT: A deposit of $500 (ExpeditionPlus! Bicycle Tours require a $1000 deposit) per person reserves space on a tour. Full payment is due 90 days before commencement of the tour. (Late reservations will be taken if space is available.) The tour price is based on double occupancy and includes the services specified in the itineraries plus optional activities listed. Prices do not include services and meals not listed specifically in the itineraries, passports or other travel documents, air or other transportation to and from tour start and ending points (unless otherwise stated in tour itinerary), vaccinations where required, or personal expenses such as laundry, medical insurance, and communications.
CANCELLATION & REFUNDS: We highly recommend that you purchase travel insurance, including trip cancellation/interruption insurance. All cancellations must be received in writing or via confirmed email. A minimum $150 handling fee per participant will be retained for all cancellations.
*Tour price is defined as the listed tour price adjusted for any applicable single supplement or forced single room fees and discounts. Funds placed on account cannot be used toward TourzPlus trips.
** ExpeditionPlus! Tour cancellation fee cannot be placed on account.
No refunds are possible after the tour begins. Refunds take 2-4 weeks to process from the date written cancellation is received. We reserve the right to cancel a tour prior to departure for any reason, in which case a full refund will be made if cancellation occurs 45 days or more prior to the scheduled departure date of the tour. Refunds are for tour price only and do not include transportation, hotel or other expenses incurred on the part of tour participants. In the rare event that ExperiencePlus! is forced to cancel a tour within 45 days of the tour start due to an act of nature or force majeure ExperiencePlus! will place 100% of customer funds towards a future tour reservation to be used within two years of the cancellation date. Prices for overseas tours are based on international exchange rates and are subject to adjustment without prior notification in the event those rates should change. (Any increase resulting from such an adjustment shall not modify the cancellation provisions herein.)
RESERVATIONS & PAYMENTS FOR EXTENSIONS AND SAMPLER PACKAGES:
Full payment is due upon booking. Tour price is based upon double occupancy and includes only the services specified in the itinerary. No transfers or refunds are possible. Once again - we highly recommend that you purchase travel insurance.
TRANSFERRING PAYMENTS, MONEY ON ACCOUNT OR PAYMENTS BETWEEN TOURS (excludes our "TourzPlus" program)
Transferring payments between tours refers to applying deposits or payments made for one departure toward another departure ; if no departure is selected, payments are considered "on account". Transfers made 91 days or more prior to the original tour date will incur a $20 administrative fee. Funds held on "account" will be held through October 31 of the following tour season if a new tour departure is not selected. Any money left on account beyond this deadline will be forfeited.
Transfers to another departure made 90 days or less prior to the original tour date will be considered a cancellation and rebooking and cancellation fees may apply. All requests for transfers must be received in writing or via confirmed email.
RESPONSIBILITY: The payment of the deposit or any partial or full payment for a reservation on a tour shall constitute consent to all provisions listed under "Terms & Conditions" herein. These provisions are hereby incorporated by reference in this RESPONSIBILITY notice, and participants are advised to take notice. ExperiencePlus! Bicycle Tours is the principal tour operator for these tours and is responsible to the participants for all arrangements and for all tour services and accommodations offered. ExperiencePlus!, its agents, servants and employees shall not be responsible for personal injuries or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental carrier, hotel, or other person rendering any of these services, or accommodations being offered in these tours; nor shall ExperiencePlus! Bicycle Tours be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of ExperiencePlus! Bicycle Tours or of any agent or supplier, or due to force majeure. Tour participants follow the suggested itinerary at their own risk and agree not to hold ExperiencePlus! Bicycle Tours responsible for injury or death resulting from accidents. Bicycles provided for use during these tours are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the immediate attention of the head tour leader. Instruction in the use of bicycles will not be provided and participants affirm that they are familiar with the use of a multi-speed bicycle. Bicycle tour participants are required to wear a helmet while cycling. The tour operator reserves the right to substitute hotels, restaurants, routes or other services listed in the itinerary with comparable services if necessary. The right is also reserved to decline to accept or retain any person as a member of a trip due to circumstances beyond the control of ExperiencePlus! Bicycle Tours. Activities involved in active travel and the tours described in our catalogs and on our web site are physically demanding, strenuous and potentially dangerous. By reserving space on a tour, tour participants acknowledge that they are in suitable physical and mental condition to perform the activities described herein. At the discretion of employees of ExperiencePlus! Bicycle Tours, participants failing to meet these physical and mental requirements, or participants deemed harmful or disruptive to other participants' enjoyment of the tour, may be asked to leave the tour, with no refund applicable.
Updated December 23, 2011
Questions? Call us at 800-685-4565, Monday – Friday, 8:00 am – 4:00 pm MST or send us an email at email@example.com.